The attendant fragmentation of our personal information increases the chances of keeping something in the wrong place or form and forgetting we ever saw, heard, or read it in the first place.
We encounter information in several places and sometimes while in the middle of another task and we may not yet have the appropriate filling structure.
Field interviews reveals that people often has ineffective strategies to keep things.
Search may not be the only solution: indeed, the act of keeping and organizing information appears to be important not only in determining whether we remember it but also what about it we even notice. The sensemaking activities that surround keeping are critical for our ability to use things later when we most need them.