Chapter 13 : Asking users and experts
Ten Short Answer Questions
- List the four main types of interviews.
- Why would an interviewer use a script?
- What are probes used for?
- Focus groups require a skillful __________________.
- What are demographics?
- Distinguish between Likert and Semantic differential scales.
- What is convenience sampling?
- What is heuristic evaluation? What other name is it known by?
- What are cognitive walkthroughs?
- Who is Jakob Nielsen?