The Group Facilitator: A CSCW Perspective
By S. Viller

Sep 13, 1999


The author emphasizes the importance of a facilitator within a group. This approach seems to be grounded by some underlying assumptions, such as 'group' referring to a 'meeting' or other similar 'working' gatherings. These assumptions are also present when analyzing the group's life cycle, and diagnosing and performing interventions within a problematic group. Therefore this work may provide benefits when applied to a 'working' context where results are expected of the group.


This work aims at providing support for capturing and classifying a lot of information about the meeting, such as participation time of individual members, discussions, etc. However, it appears that most of this data will not provide useful information. This is evident as most of the systems such as IBIS, failed to be used. Also, other data captured that can be useful can be used without having to invest so much effort in capturing it. That is the case for data such as the time that each individual participates in order to identify over-participators and under-participators. A facilitator or group leader can identify these patterns without a computer system.