Computer Supported Cooperative Work
By M. Robinson

Sep 3, 1999

Important points

Coordination is required, supported by a social or system protocol. The same persons do often not share the required workload and system benefits. Underlying paradigms of work may differ from actual phenomenon of work. Members of a community have influence over the other members. This must be considered in CSCW applications. Informal interaction and negotiation support is critical for CSCW applications

CSCW concepts

Articulation work. required. Representation and action are connected but they are different.

Situated actions. Human actions are dependent on the context. Different specific actions can be classified as the same (i.e. turning the light on) and the same specific act can be classified as two actions depending on the situation. Intention of the act helps defining the action. Plans are typically vague, and it's required to constantly adapt to changing situations.

Mutual influence. It is necessary to take into account the social context of actions.

Shared information space. Providing a common context for all the members of the community. Provides support for interrupting, critical for negotiating.

Shared material. Is also provides a way of communication.

Double level language. Both, formal and cultural levels are required.

Equality. (Scandinavian design). Who does the work and who benefits from it.


Discussion points