CPSC 689/602--Spring 1997
Computer-Supported Cooperative Work
Title: The Impact of Technological Support on Groups: An Assessment
of the Empirical Research
Authors: A. Pinsonneault and K. L. Kraemer
Citation: Decision Support System 5(1989) 197-216
Reprinted in: 754-773 (In "Groupware and computer-supported
Summary: Summary and analyze the data published in some of the researches
done on the impact of technologies on group process. The data published
are analyzed, the variables are categorized into the authors' framework.
These two authors reanalyze the data collected in other people in their
(1) The technological support considered here are group decision support
systems (GDDS.) and group communication support system (GCSS).
(2) The impact of technologies are measured as the impact upon four
(a) Contextual variables: including personal factors such as attitude
and abilities; Situation factors: why need a group and stages in group
development; Group structure: technological support for the group.
(b) Group process: including decisional characteristics, communication characteristics, and interpersonal characteristics.
(c)Task related outcomes. characteristics of the decision, implementation
of the decision(cost, ease, ...) and attitude of group members.
(d) Group-related outcome: Attitude toward the group process(satisfaction,
willingness to work with the group in the future). In plain English it
states the following: In a group environment(contextual variables) what
is the impact of the technology on the group decision or group communications
(group process, task related outcomes and group-related outcomes)?
The results are shown in tables in the paper. Generally speaking, the
technology studied help with the cooperation among the group members.
Report prepared by: Xiaogang Wu Email: email@example.com
Discussion date: 3-31-97
Report date: 4-2-97