CPSC 689/602--Spring 1997
Computer-Supported Cooperative Work
Title: Capturing Organizational Memory
Authors: E. Jeffrey Conklin
Citation: Groupware '92, Pages 133-137, 1992
Reprinted in: Baecker, R.M, Readings in Groupware and Computer-Supported Cooperative Work, Morgan Kaufmann Publishers, San Francisco, 1993 , pp.561-565
Organizational memory: the record of an organization that is embodied in a
set of documents and artifacts. The problem is not a scarcity of documents
and artifacts for the organizational memory, but rather the quality, content,
and organization of this material.
For an organization to augment its memory it must shift from the currently
pervasive document- and artifact-oriented paradigm (or culture) to one the
embraces process as well.
This process-oriented paradigm requires a new kind of computer system which
integrates three technologies:
The growth of networked computers for all phases of information work promises
to provide the "nervous system" that would support this increased capture and
- Hypertext: to handle the non-linear nature of the process-oriented
- Groupware: by communication and coordination, groupware can "tap into"
the, existing flow of process interactions between the members of
the organization, and to crystallize this into the key elements of
the organizatinal memory.
- Rhetorical method: for structuring the ocnversatins occurring with the
technology. IBIS is this kind of process improvement.
Report prepared by: Haowei Hsieh, Email: firstname.lastname@example.org
Discussion date: 03/07/97
Report date: 03/17/97