Title: The Information Lens: An Intelligent System for
Information Sharing and Coordination
Authors: T. Malone, K Grant, K. Lai, R. Rao, and D. Rosenblitt
Citation: From Technological Support for Work Group Collaboration, pp.65-88, edited by M.H. Olson, 1989, Hillsdale, NJ Lawrence Erlbaum.
Reprinted in: Reprinted in: Groupware and Computer-Supported Cooperative Work, pp.461-473, Edited by R.M. Baecker
This focuses on a prototype system, called the Information Lens. The objective of Information Lens is to help filter, sort, and prioritize messages addressed to an individual and also to find messages not specifically addressed to them which may be useful. One of the keys behind this system is using semi-structured templates for different types of messages. These templates are used by the senders when composing messages and by receiver to construct rules for filtering, categorizing, and otherwise processing messages of different types.
There are five key ideas that, together, form the basis of the Information Lens System:
The potential problems which can arise from the unintentional or purposeful misuse of the system include: excessive filtering, imperfect finding, excessive processing loads, privacy concerns, and conflicts of interest. A system like the Information Lens can be expected to work best in communities where people share goals and where there are not strong conflicts of interest about whether certain kinds of information are worthy of attention.
Report prepared by: Gary Baker, Email: firstname.lastname@example.org
Discussion date: Feb. 26, 1997 Report date: March 4, 1997