CPSC 689/602--Spring 1997
Computer-Supported Cooperative Work

Paper Report

Title: Groupware in Practice : An Interpretation in Work Experiences
Authors: Christine V. Bullen and John L. Bennett
Citation: Computerization and Controversy
Reprinted in: Groupware and Computer Supported Cooperative Work

This paper talks about Personal Computers and their application to business. The focus of the study in this paper is on looking at people who work in teams and are communicating through personal computer workstations. Research Design: the goal of data gathering is to obtain insight through observation interviews and interaction. This methodology relies on the observers capacity to report and interpret accurately while allowing unexpected phenomena to emerge from the examples studied. In time groupware will probably narrow down to include only those tools specifically designed to support groupwork. But at present it is useful to include all tools being used to support groupwork, even if the tools represent user adaptation of an existing technology. The information technology tools studied were of eight different types. There were some generalizations that were made and all the systems provided the following functionalities. Construction/editing facilities, electronic exchange of text, time marking and time keeping and general tools for the support of work in financial and budgeting areas. The conclusions of the study carried out were divided into two parts. The design perspective and the organizational perspective. The design perspective dealt with the design of the groupware according to the work patterns studied and the organizational perspective dealt with the implementation of the groupware for practical purposes. According to the research carried out in this paper, it takes time for new technology to be assimilated be people. Reading this paper puts forth the fact that organizations as big and organized they may be did not differ in their problems or attempted solutions from work groups in organizations characterized as conservative, hierarchichal and traditional in management style.
Report prepared by: Shiva Bhanujan Email: shivab@cs.tamu.edu
Discussion date: 01/24/97            Report date: 01/27/97