CPSC 689/602--Spring 1997
Computer-Supported Cooperative Work
Title: Groupware in Practice : An Interpretation in Work Experiences
Authors: Christine V. Bullen and John L. Bennett
Citation: Computerization and Controversy
Reprinted in: Groupware and Computer Supported Cooperative Work
This paper talks about Personal Computers and their application to business. The
focus of the study in this paper is on looking at people who work in teams and are
communicating through personal computer workstations.
Research Design: the goal of data gathering is to obtain insight through observation
interviews and interaction. This methodology relies on the observers capacity
to report and interpret accurately while allowing unexpected phenomena to emerge
from the examples studied.
In time groupware will probably narrow down to include only those tools specifically
designed to support groupwork. But at present it is useful to include all tools being
used to support groupwork, even if the tools represent user adaptation of an existing
The information technology tools studied were of eight different types. There were
some generalizations that were made and all the systems provided the following
functionalities. Construction/editing facilities, electronic exchange of text,
time marking and time keeping and general tools for the support of work in financial
and budgeting areas.
The conclusions of the study carried out were divided into two parts. The design
perspective and the organizational perspective. The design perspective dealt with
the design of the groupware according to the work patterns studied and the
organizational perspective dealt with the implementation of the groupware for
According to the research carried out in this paper, it takes time for new technology
to be assimilated be people. Reading this paper puts forth the fact that organizations
as big and organized they may be did not differ in their problems or attempted solutions
from work groups in organizations characterized as conservative, hierarchichal and
traditional in management style.
Report prepared by: Shiva Bhanujan Email: firstname.lastname@example.org
Discussion date: 01/24/97
Report date: 01/27/97